Implementation Manager

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Implementation Manager

Due to continued growth, Apexx are looking for an experienced Implementation Manager to join the team. Our successful candidate is someone with strong technical and analytical skills, who has a good understanding around the eCommerce payments market and demonstrable experience of leading new product or service implementations for a payment gateway company.

ABOUT YOU 

Aspire to grow. Grow your knowledge and inspire your team, but also other teams to contribute to our goals.

Curios with a desire to learn. Understand our customers, product, the market, and our competition.

Big picture. Ability to think end-to-end through complex products and identify areas of challenge.

Be decisive and give direction. Focus on delivering what’s truly important. Don’t get distracted by the noise.

Calm and measured. Ability to work under pressure, multitask and consistently meet aggressive deadlines.

Strong written and communication skills. Comfortable communicating with internal and external stakeholders on challenging issues.

Data driven. Ability to think both tactically and strategically. Ultimately your focus should be to prioritise the value you can add to customers.

Keen eye for detail. Detail orientated with excellent problem solving, analytical and organisational skills

Commercially astute. Commercial mind-set that can spot and optimise opportunities

DESIRED BEHAVIOURS & COMPETENCIES

3-5 years’ experience working in an implementation or similar technical role within the eCommerce payments space

Strong knowledge of Payment Gateways, Cards Payments, Acquiring, 3D Secure, Alternative Payments, Buy-Now-Pay-Later and other supplementary payment functions

Experience working with Enterprise Merchants in an implementation, technical account management or customer success capacity

Strong Stakeholder Engagement - ability to work closely with senior individuals both internally and externally

Experience working with APIs

Proficient in the use of Postman or Kibana

Experience in any of the following an advantage:

Basic to intermediate SQL skills (MySQL, Snowflake, Postgres)

Intermediate knowledge of Javascript, HTML, and CSS

Experience using Zipkin or Grafan

Agile development methodology

Highly self-driven and proactive

Excellent written and verbal communication skills

Be process-driven whilst maintaining a customer-centric mindset

Maintains impeccable attention to detail in a fast-paced environment

Flexible and able to multitask 

RESPONSIBILITIES

End to end management of payment gateway implementations from technical kick-off through to live processing

Keeping internal and external key stakeholders informed of progress, issues and risks related to implementation projects

Work closely with Sales, Product and Operations teams to minimise time-to-live and provide a frictionless customer experience 

Set up merchants on the APEXX gateway in line with their requirements

Support merchants with integration and testing

Run training sessions for APEXX merchant portal users

Support merchants through go-live and ramp-up

Identify, escalate, and track technical and product issues

Assist merchants by leveraging product knowledge and payment industry expertise

Develop and maintain a layered understanding of how APEXX products and integrations work end-to-end, based on user and developer documentation, knowledge base articles, and source code

Work with our product delivery team to understand new product releases and how this may affect customer experience

Create knowledge content for our clients to access online and keep internal documentation that supports APEXX’s product suite up to date 

PERKS & BENEFITS

Aside from the opportunity to work for a tech-scale up, having great responsibility and varied tasks every day, other benefits includes:

Health: APEXX pension scheme with Scottish Widows offering salary exchange, Life Insurance 4x salary & 5 years' salary protection for critical illness, we care package with access to 24 hour GP's globally, Bike 2 work scheme, Enhanced Adoption, Maternity & Paternity Leave

Enrichment: Learning and development training, with a £300 yearly budget, to strengthen your career and progression, leadership in house training and monthly lunch and learn, where you eat lunch and learn with our guest presenter.

Holiday: 25 days holiday plus bank holidays. We love birthdays! - additional paid holiday for your birthday. Holiday increases a day each year after 3 years with APEXX and have the option to carry 5 days holiday over to the following year.

Work: Complete Flexi working locations & Flexi hours with the opportunity to hot desk from three of our global offices. Our HQ is in the popular Fintech hub of Shoreditch, London, option of working 2 weeks a month abroad! Monthly Fireside Chats and learning programs, Apple Mac Laptop and home equipment provided.

Social: Monthly team outings & incentives. Some of our recent ones include: Yoga, Break Out Rooms, APEXX Quizzes, Wine Tasting, Afternoon Tea's, Golf Tournaments.

ABOUT APEXX 

APEXX is a dynamic Fintech scale-up founded in 2016 with the goal of creating cutting-edge payment technology. Our vision is to be the payment industry's most merchant-centric provider. Through our platform a merchant can connect via a simple API connection to the world's payment ecosystem, increasing conversion at lower cost and satisfying their entire payments needs. We excel at bringing transparency, efficiency, and competition to the payments market. What's more, we won the 'Most Disruptive Payment Technology' award in 2018 for the second consecutive year. No other company has ever retained this award and it demonstrates that APEXX is at the forefront of what can be achieved in Payments Technology.

The team is incredibly committed and enthusiastic about what we are building - top of the class payments solutions and a valuable business. This is infectious and creates a wonderful office atmosphere. We have a supportive, relaxed yet high-performing, and high trust culture.

Apexx is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.

We do not accept speculative CVs or candidate profiles from Recruitment Agencies.